Contacting us is quick and easy. One call on 13 13 83 is all it takes to activate one of the premier service organisations in Australia. All of our friendly and helpful phone operators can assist with a wide range of enquiries including;- Service technician requests
- General enquiries with regard to your machine or account
- Base level over the phone help
- Consumable orders of items such as toner and paper.
For service requests, the phone operator will log the details of your call into the computer before dispatching the nearest Service Engineer. We strive to achieve an average response time of 4 hours - from the time the call is made to when the technician walks through the door, if the equipment is located within our areas of operation.
For customer convenience, there is also the option of requesting service click here.
The hours of operation of the call centre are Monday to Friday 0800 - 1700 local time. An after hours voice mail system is available and these requests will be actioned at the commencement of the next working day.
InfoLine Help Desk: or fax on 1800 635 717.
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